General terms and conditions

Last updated Dec-2025

1. Definitions

• “Company” means Pinnacle Industrial Services Pte. Ltd.
• “Customer” means any person or entity who purchases goods or services from the Company.
• “Goods” means any products, specialized parts, or engineering components sold by the Company.
• “Services” means technical evaluation, sourcing, engineering advice, or consultancy provided by the Company.

2. Acceptance of terms and conditions

By placing an order, receiving a quotation, or engaging in technical consultation with the Company, the Customer agrees to be bound by these terms. The Company reserves the right to amend these terms at any time; the version in effect at the time of the Quotation or Order shall apply.

• The Customer is responsible for reading and understanding these terms and conditions before placing an order or receiving a quotation.
• The Customer agrees to be bound by these terms and conditions once they place an order or receive a quotation.
• The Company reserves the right to change these terms and conditions at any time.
• The Customer is responsible for checking the latest version of these terms and conditions before placing an order or receiving a quotation.

3. Quotations, Orders, and Sourcing IP

Cancellations: Orders cancelled after acknowledgement are subject to a cancellation fee. The amount of this fee will be determined based on the order value, the degree of customization of the goods, and other relevant mitigating circumstances.

Validity: Quotations are valid for 7 calendar days and are strictly subject to goods remaining unsold at the time of order placement, unless otherwise stated in writing. Prices are subject to adjustment thereafter due to fluctuations in material costs, freight, or exchange rates.

Non-Binding: Quotations are not binding until the Company provides written Order Acknowledgement.

Protection of Sourcing IP: All technical data, equivalency mappings, and manufacturer identification provided in a quotation are the Intellectual Property of the Company. The Customer agrees not to bypass the Company by purchasing identical Goods directly from the Company’s identified sources for a period of 24 months following the date of quotation.

4. Technical Advisory & Suitability

• Advisory Nature: Any technical recommendations or product “equivalency” suggestions are provided as a professional opinion based on data supplied by the Customer.
• Customer Responsibility: The Customer is solely responsible for ensuring that the Goods’ technical specifications meet the requirements of the final application. The Company does not warrant that Goods are fit for a specific purpose unless expressly confirmed in writing.

5. Prices and Payment

Deposits: Any deposit paid may be forfeited as compensation if the Customer fails to fulfill their contractual obligations.

Price Adjustment: The Company reserves the right to increase prices to reflect unforeseen changes in raw materials, labor, or transportation costs.

Standard Terms: Unless credit terms are granted, Goods must be paid for in full prior to dispatch.

Independence of Payment: Where credit terms are granted, the Customer’s obligation to pay the Company is absolute and not contingent upon the Customer receiving payment from any third party.

Late Payment: A late payment fee of 1% per month (or part thereof) shall apply to any overdue balances.

6. Liability and Indemnity

In no event shall the Company be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of production, downtime, or injury to third parties.

7. Right to refuse service

The Company reserves the right to refuse to provide goods or services to any customer for any reason, at any time. This includes, but is not limited to, customers who:

• Have a history of non-payment
• Have been abusive or threatening to the Company’s employees
• Have violated the Company’s terms and conditions
• Are located in a country or region that is subject to sanctions

The Company will not be liable to any customer for refusing to provide goods or services.

8. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is caused by a force majeure event. A force majeure event shall mean any event that is beyond the reasonable control of the party affected, such as a natural disaster, war, or government action.

For the avoidance of doubt, the following shall not be considered force majeure events:

• Strikes or other labour disputes;
• Economic downturns or other market fluctuations;
• Changes in laws or regulations; or
• Any other event that is within the reasonable control of the party affected.

If a force majeure event occurs, the affected party shall promptly notify the other party of the event and its expected duration. The parties shall then work together in good faith to mitigate the effects of the force majeure event and to agree on a revised schedule for performance.

9. Website disclaimer

The information contained on this website is for general informational purposes only.
While we endeavour to keep the information up to date and correct, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

We disclaim all liability and responsibility arising from any reliance placed on such information.

This website may contain links to other websites. These links are provided for your convenience only and we do not endorse the content of any linked website.

10. Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.