Last updated July-2026
1. Definitions
- “Company” means Pinnacle Industrial Services Pte. Ltd.
- “Customer” means any person or entity who purchases goods or services from the Company.
- “Goods” means any products, specialized parts, or engineering components sold by the Company.
- “Services” means technical evaluation, sourcing, engineering advice, or consultancy provided by the Company.
2. Acceptance of terms and conditions
By placing an order, receiving a quotation, or engaging in technical consultation with the Company, the Customer explicitly agrees to be bound by these Terms and Conditions. The Customer is responsible for reviewing the latest version of these terms prior to any transaction. The Company reserves the right to amend these terms at any time; the version in effect at the time of the issuance of the Quotation or Order Acknowledgement shall apply to that specific transaction.
3. Quotations, Orders, and Sourcing IP
Cancellations: Orders cancelled after acknowledgement are subject to a cancellation fee. The amount of this fee will be determined based on the order value, the degree of customization of the goods, unrecoverable factory restocking or logistics costs incurred, and other relevant mitigating circumstances.
Validity: Quotations are valid for 7 calendar days and are strictly subject to goods remaining unsold at the time of order placement, unless otherwise stated in writing. Prices are subject to adjustment thereafter due to fluctuations in material costs, freight, or exchange rates.
Quantity & Package Pricing: Quoted prices are strictly contingent upon the specific quantities and combinations listed in the quotation. Any reduction in quantities, item deletions, or partial orders may result in a revised quotation and an adjustment of unit rates to reflect the changed order volume.
Non-Binding: Quotations are not binding until the Company provides written Order Acknowledgement.
Protection of Sourcing IP: All technical data, equivalency mappings, and manufacturer identification provided in a quotation are the Intellectual Property of the Company. The Customer agrees not to bypass the Company by purchasing identical Goods directly from the Company’s identified sources for a period of 24 months following the date of quotation. In the event of a breach of this clause, the Customer shall be liable to pay the Company a fee equivalent to the estimated lost gross margin on all items purchased directly from said sources.
4. Technical Advisory & Suitability
- Advisory Nature: Any technical recommendations or product “equivalency” suggestions are provided as a professional opinion based on data supplied by the Customer.
- Customer Responsibility: The Customer is solely responsible for ensuring that the Goods’ technical specifications meet the requirements of the final application. The Company does not warrant that Goods are fit for a specific purpose unless expressly confirmed in writing.
5. Prices and Payment
Deposits: Any deposit paid may be forfeited as compensation if the Customer fails to fulfill their contractual obligations.
Price Adjustment: The Company reserves the right to increase prices to reflect unforeseen changes in raw materials, labor, or transportation costs.
Standard Terms: Unless credit terms are granted, Goods must be paid for in full prior to dispatch.
Independence of Payment: Where credit terms are granted, the Customer’s obligation to pay the Company is absolute and not contingent upon the Customer receiving payment from any third party.
Late Payment: A late payment fee of 1% per month (calculated on a daily basis from the due date until full payment is received) shall apply to any overdue balances.
6. Liability and Indemnity
In no event shall the Company be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of production, downtime, or injury to third parties. The Company’s total liability under any claim shall be strictly limited to the net service fees or gross margin retained and realized by the Company on the specific order giving rise to the claim.
7. Right to refuse service
The Company reserves the right to refuse to provide goods or services to any customer for any reason, at any time. This includes, but is not limited to, customers who:
- Have a history of non-payment or delayed payment;
- Have been abusive, unprofessional, or threatening to the Company’s employees or partners;
- Have violated the Company’s Terms and Conditions; or
- Are located in a country or region that is subject to trade sanctions
The Company will not be liable to any customer for damages resulting from refusing to provide goods or services.
8. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is caused by a force majeure event. A force majeure event shall mean any event that is beyond the reasonable control of the party affected, such as a natural disaster, war, or government action making performance impossible.
For the avoidance of doubt, the following shall not be considered force majeure events:
- Strikes or other labour disputes involving affected party’s own staff;
- Economic downturns or other market fluctuations; or
- Commercial difficulties or financial inability to pay
If a force majeure event occurs, the affected party shall promptly notify the other party of the event and its expected duration. The parties shall then work together in good faith to mitigate the effects of the force majeure event and to agree on a revised schedule for performance.
9. Website disclaimer
The information contained on this website is for general informational purposes only.
While we endeavour to keep the information up to date and correct, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk.
We disclaim all liability and responsibility arising from any reliance placed on such information.
This website may contain links to other websites. These links are provided for your convenience only and we do not endorse the content of any linked website.
10. Governing law
These terms and conditions shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.