General terms and conditions

Last edited 12-July-2023

1. Definitions

“Company” means Pinnacle Industrial Services Pte. Ltd.

“Customer” means any person or entity who purchases goods or services from the Company.

“Goods” means any goods or products that are sold by the Company.

“Services” means any services that are provided by the Company.

2. Acceptance of terms and conditions

By placing an order for goods or services or receiving a quotation from the Company, the Customer agrees to the following terms and conditions:

The Customer is responsible for reading and understanding these terms and conditions before placing an order or receiving a quotation.

The Customer agrees to be bound by these terms and conditions once they place an order or receive a quotation.

The Company reserves the right to change these terms and conditions at any time.

The Customer is responsible for checking the latest version of these terms and conditions before placing an order or receiving a quotation.

3. Quotation and Order Policy

Quotations and orders made through the Company’s representatives or agents are not binding on the Company until they have been confirmed or accepted in writing by the Company.
This policy applies to all quotations and orders, unless otherwise specified.

The Company has this policy to protect itself from making commitments that it cannot fulfil. Customers should not rely on quotations or orders until they have been confirmed or accepted in writing by the Company.

4. Prices

The prices of goods and services sold by the Company are subject to change at any time.
The Company reserves the right to change prices to reflect changes in the cost of raw materials, labour, transportation, or other factors. Price increases will be borne by the customer.
This policy applies to all goods and services sold by the Company unless otherwise specified.

5. Payment

The Customer must pay for the Goods and Services in full before they are dispatched or otherwise agreed by the Company in writing.
If credit term is granted, invoices must be paid within the agreed term upon receipt of goods.
If payment is not received within the agreed credit term, a late payment fee of 1% per month will be applied to the total invoice value.
Any deposit paid by the Customer to the Company will be counted as a portion of the final payment when the Customer has fulfilled their obligations under this order. If the Customer fails to fulfil their obligations and the Company incurs losses or damages as a result, the deposit may be forfeited to the Company as compensation. If the deposit is not sufficient to cover the losses or damages, the Company may claim further compensation from the Customer.

6. Liability

In no event shall the Company be liable for any direct, indirect, incidental, special, or consequential damages, loss or injuries arising out of or in connection with the use of the goods or services sold by the company.

7. Right to refuse service

The Company reserves the right to refuse to provide goods or services to any customer for any reason, at any time. This includes, but is not limited to, customers who:

Have a history of non-payment

Have been abusive or threatening to the Company’s employees

Have violated the Company’s terms and conditions

Are located in a country or region that is subject to sanctions

The Company will not be liable to any customer for refusing to provide goods or services.

8. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is caused by a force majeure event. A force majeure event shall mean any event that is beyond the reasonable control of the party affected, such as a natural disaster, war, or government action.

For the avoidance of doubt, the following shall not be considered force majeure events:

Strikes or other labour disputes;

Economic downturns or other market fluctuations;

Changes in laws or regulations; or

Any other event that is within the reasonable control of the party affected.

If a force majeure event occurs, the affected party shall promptly notify the other party of the event and its expected duration. The parties shall then work together in good faith to mitigate the effects of the force majeure event and to agree on a revised schedule for performance.

9. Website disclaimer

The information contained on this website is for general informational purposes only.
While we endeavour to keep the information up to date and correct, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

We disclaim all liability and responsibility arising from any reliance placed on such information.

This website may contain links to other websites. These links are provided for your convenience only and we do not endorse the content of any linked website.

10. Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.